We are seeking a professional and compassionate Front Desk Receptionist to join our Cardiology team. This individual will serve as the first point of contact for patients, delivering exceptional customer service while ensuring efficient front office operations.
This is a great opportunity for someone who thrives in a fast-paced healthcare environment and is passionate about patient care.
Key Responsibilities
- Greet and check-in patients in a friendly and professional manner
- Schedule, confirm, and manage patient appointments
- Verify insurance information and collect co-pays
- Answer and route incoming phone calls
- Maintain accurate patient records in the EMR system
- Coordinate with clinical staff to ensure smooth patient flow
- Handle patient inquiries with professionalism and empathy
- Ensure HIPAA compliance and confidentiality at all times
Qualifications
- High school diploma or equivalent (required)
- 1+ year of front desk or medical office experience (preferred)
- Experience in a cardiology or specialty clinic (a plus)
- Knowledge of EMR systems (e.g., Epic, eClinicalWorks, etc.)
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Bilingual (English/Spanish) is a plus